Medical Call Center Representative

Medical Call Center Representative with a great company located in Salisbury, Maryland.

• Quality – Own it through accountability and commitment.

• Service – Exceed expectations with honor and compassion.

• Community – Strengthen bonds through teamwork and connection.

Position Overview

The Medical Call Center  Operator is a vital member of our client's Communications team, responsible for ensuring seamless 24/7 communication across satellite offices, departments, and healthcare professionals. This role operates a computer-based telephone console, digital paging, public address systems, and a radio-based network, supporting both routine and emergency communication needs.

Key Responsibilities

• Operate the centralized communication console to manage incoming and outgoing calls.

• Provide immediate communication support during routine operations and emergencies.

• Facilitate real-time paging and notifications across our client's network.

• Ensure timely and accurate message delivery to physicians, clinical teams, and administrative staff.

• Manage multiple technologies including PA systems, paging systems, and Microsoft Office tools.

Minimum Qualifications

Education

• High school diploma or equivalent required.

Experience

• Minimum of one (1) year in a high-volume customer service environment.

• Switchboard or telecommunications experience preferred.

• Proficiency in Microsoft Office Suite, Outlook, and Microsoft Teams required.

Skills & Abilities

• Strong verbal and written communication skills.

• Ability to remain calm and professional under pressure.

• Capable of prioritizing tasks and adapting to shifting schedules.

• Able to make independent decisions while knowing when to escalate issues.

• Effective interpersonal skills to engage with the public, staff, and external professionals.

Working Conditions & Physical Demands

Physical Requirements

• Sit: More than 2/3 of the time

• Use hands/fingers, talk/hear, and engage in repetitive motion: More than 2/3 of the time

• Exposure to moderate noise: More than 2/3 of the time

• Lift/carry up to 10 lbs: Occasionally

• Computer and equipment use: Frequent

Environmental Conditions

• Minimal exposure to dust or electric shock; no exposure to extreme temperatures, chemicals, radiation, or bodily fluids.

Work Schedule

• Shifts vary to ensure continuous 24/7 coverage, including nights, weekends, and holidays as needed.

Successful candidates will demonstrate a service-first mindset, thrive in a fast-paced environment, and uphold the mission and values that distinguish our client as a leader in healthcare.