Onsite Operations Manager
Job Type:
Direct Hire
Pay Rate:
Location:
Aberdeen - MD
Industry:
Site Leader
Job ID:
6081
Job Title:
Onsite Operations Manager
Operations Manager Overview: Our Operations Managers are highly skilled at task and process management. They are experts at building relationships and developing others. They are experienced managers who enjoy an active and casual environment, rather than a suit and a desk. Operations Managers are responsible for all of the day-to-day activities within their facilities. They utilize their team of Shift Managers to ensure all operational processes are completed consistently and with the highest regard for our hourly associates and our client.
Roles & Responsibilities:
- Create and monitor work plans for Shift Managers. Manage the performance and development of Shift Managers, ensuring work loads are distributed appropriately and in a manner that will optimize service.
- Analyze data for trends and outliers that need to be addressed. Communicate findings, contributing factors, and potential solutions to Integrity leaders and Client managers.
- Build Relationships with Client managers through daily interaction and weekly meetings. Provide them the guidance and support needed to ensure your partnership is contributing to their success. Work with Client and Integrity leaders to meet Client requests for staffing, process management, etc.
- Develop and manage operational processes for completion of day-to-day tasks.
- Maintain open door policy with hourly associates and all Staff Members: answering questions regarding policies and procedures, active listening of concerns and issues raised, escalating issues as appropriate, maintaining confidential conversations.
- Communicate and audit adherence to safety and employee relations policies, investigate complaints or deviations from policy, make recommendations for corrective action as needed.
- Participate in site and company project teams with focus on process improvement.
Education, Skills, & Abilities Required:
- Fluency in Spanish is strongly preferred
- Advanced level Microsoft Office skills
- 2 -5 years management/supervisory experience, large group experience a plus
- Excellent verbal and written communication skills
- Ability to operate and problem solve in a fast paced, and fluid environment
- Desire to learn and develop beyond current role