Director, Quality

Responsibilities

The Director- Quality & Compliance is responsible for ticket quality and compliance with industry standards, maintenance of certifications and standards as well as Information Technology maintenance and needs of the facility.

The Director will serve as the client liaison for any security questions or inquiries from customers. The Compliance and Security Manager reports to the Director and is directly responsible for the Security Team, physical security of facility and all Compliance to ISO standards and other certifications Brightstar Lottery pursues and maintains.  

The Quality Control Manager reports to the Director and is responsible for ensuring printed product meets industry and client expectations for ticket security. The manager is responsible for implementation and maintenance of quality controls.

Security    
•    Coordinates physical security operations in accordance with established guidelines.
•    Interfaces with lottery security directors/investigators for routine and random inspections of plant.
•    Investigates and makes recommendations on all discrepancies on security violations.
•    Interfaces with lottery auditors (internal and external) for audit issues.
•    Oversees control and destruction of non-conforming products.

Quality and Product Security & Integrity    
•    Aids the Quality Department on quality and ticket security related issues.
•    Recommends improvements to the Quality Department on ticket testing protocols.
•    Reports to top Management on trends and performance compared to other instant tickets manufacturers.

ISO Compliance    
•    Support the Compliance Manager on internal and external audits and compliance to existing procedures.
•    Provide directions for continuous improvement, client complaint response.

Other    
•    Establish objectives and measure results for his/her departments.
•    Define training needs for his/her departments and propose training plan.
•    Perform other duties as required.
 

Qualifications

Global Requirements
•    Follow all policies such as Code of Conduct, Confidentiality, Information Security, Environmental Compliance, etc

Education and Experience Required 
•    Bachelor’s Degree in Engineering, Business or Accounting and seven (7) years work experience in related fields or equivalent combination of education and experience.

Skills Required 
•    Excellent organizational and leadership abilities
•    7 years supervisory experience, preferably in a high security environment.
•    Lottery experience an asset.
•    Audit experience
•    Strong communication and interpersonal skills across all levels of the organization
•    Skilled in training development and presentation
•    Effective written communication skills to create and deliver reports to senior management.
•    The ability to establish and maintain a professional and effective working relationship with employees at all levels in the organizations and external entities is essential to this position.
•    Microsoft Office Suite experience required at intermediate level.

Preferred Education, Experience or Skills 
•    Certifications in a related field of study
•    Six Sigma and Lean experience
 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership