Bilingual Onsite Account Manager

Job Summary

As an Onsite Account Manager, you will have direct ownership and control of recruiting and operations functions for client sites that operate in a 24/7 model.

You’ll manage the local relationship with our client and internal staffing teams. You’ll foster close relationships with centralized business support units . To be successful in this role you’ll need great communication skills, a strong customer focus and experience leading teams to greatness! 

 

Requirements:
To be considered for this role, candidates must be local to the area and fully bilingual in Spanish and English, with fluency in reading, writing, and speaking both languages.

Compensation & Benefits:

• Competitive salary up to $65,000, based on experience

• Comprehensive benefits package

• Paid time off and vacation days
   

What you'll do:

• Serve as point of contact for all client and associate relations onsite in a warehouse setting.
• Hire, train, manage, and motivate a team of client-facing managers and hourly staff supporting client needs for both recruiting and client onsite roles in multiple locations.
• Partner with HR to complete client and internally requested performance feedback and to issue disciplinary action, when needed, up to and including termination 
• Track and maintain performance and effectiveness of your sites via established metrics (such as fill rate, attrition, attendance) daily, weekly and monthly reports. Identify areas of opportunity for continuous improvement to established KPI’ and report to client and internal staff
• Drive consistency in standard work across all locations and job functions
• Ownership of recruiting, onsite, candidate, and associate programs and initiatives
• Monitors, reports and conducts business reviews with clients to improve performance, identify areas to be stronger partners, and enhance our overall partnership.
• Leverage cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client
• Obey all safety and workplace policies of our client while on their premises.

What you'll need:

• Fluency in Spanish/English (reading, writing speaking)
• Minimum of 4-years of leadership experience in leadership in a warehouse environment. 
• Minimum 4-years of account management experience in a client facing role with at least 2-3 years’ experience in dealing with senior level contacts within client companies is required.
• Experience in leading and managing a team of hourly staff 
• Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Strong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process and  lead standard work.
• HS Diploma or GED
• Advanced Microsoft Office skills
• Adhere to all client and ISS business ethics codes