Area Manager

You’ll be accountable for the continued long term satisfaction and overall health of our client relationship. This position is directly responsible for motivating and managing Account Managers and indirectly responsible for all employees on assignment with this client.

Internal Posting Deadline: Thursday June 26 as 12pm eastern

• Build client satisfaction, ensure associate advocacy, and drive brand loyalty– you’ll ensure our teams are effectively meeting associate and client needs, building productive relationships, and taking responsibility for their satisfaction and success. You’ll establish processes to address gaps in performance and client/associate satisfaction. 

• Drive all functions of Onsite Operations and Recruiting – including meeting expectations of fill rates, attendance & attrition rates, and Net Promoter scores

• Manage and hold team accountable to ensure that internal staff recruiting, hiring, onboarding, training and performance management is conducted in a consistently and in accordance with standard processes and expectations.

• Pioneer initiatives focused on organizational growth; you’ll ensure standards for internal processes, employee performance, and client requirements are met and exceeded.

• Research and communicate market data affecting any/all client locations; you’ll advise client on continuous innovation options and propose solutions.

• Proactively encourage open and consistent communication with all field, centralized and corporate support teams.

• Develop and coordinate associate advocacy touchpoints and programs throughout operations and ensure adherence to program expectations. (Touch Points, Marketing feedback delivery, and resulting action items).

• Generate accountability by developing and driving the results of key performance indicators that impact client, associate, and internal staff satisfaction.

• Remotely manage a team of Account Managers; ensuring that they are providing the guidance and support required for their teams and clients. This will include regular communication calls, quarterly in-person visits, and accessibility when business need dictates.

• Deliver consistent world-class staff, associate and client experiences using elements of our Core Values.

• Proven history and in-depth knowledge of diverse business functions (operations, recruiting, marketing, finance, customer service and client relations. Demonstrate a selfless commitment to team and company goals

• Expert knowledge of data analysis and performance/operations metrics and recruiting

• Experience in managing and developing?direct reports  not afraid of having difficult conversations

• Minimum 50% travel; may vary depending on time of year. Regular attendance is essential 

• Experience using time management skills such as prioritizing/organizing, tracking details, and meeting deadlines of multiple projects with varying completion dates.

• Adhere to all client and ISS business ethics codes