Position Overview:
- Job Title: Bilingual Parts Specialist - CSR
- Shift: 8:00 AM - 5:00 PM, Monday to Friday
- Hourly Rate:$18.00 per hour
Benefits & Perks:
- Weekly pay
- 1-hour lunch breaks
- Medical and dental benefits after 8 hours worked
- Employee referral bonuses
Job Responsibilities:
- Interact with customers to provide information about products and services.
- Source and acquire part numbers to process customer orders (using manuals and catalogs).
- Assist customers in identifying needs and finalize orders based on payment terms.
- Execute direct-ship orders via the purchase order system and workflow process.
- Track and follow up on shipments, providing customers with updates.
- Resolve inquiries and challenges with excellent customer service.
- Maintain a clean and stocked work environment and ensure the proper operation of department tools and equipment.
- Analyze orders and communicate any challenges to avoid errors and ensure effective time management.
- Fill customer orders from local inventory, ensuring accuracy in packing and shipment.
Education, Skills & Experience:
- Required: High School Diploma (Associate's degree preferred)
- Minimum of 2 years of experience in a customer service environment
- Parts experience and mechanical aptitude preferred
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Must be able to read and write in English, perform basic math, and navigate manuals
- Must be able to understand complex instructions, both written and oral
- Strong communication and customer service skills
- Ability to maintain quality focus and integrity when handling confidential data
- Flexible and team-oriented, with the ability to identify and resolve challenges
- Ability to work under moderate supervision and follow standardized practices
Required Qualifications:
- Ability to work in a fast-paced environment, including both office and warehouse settings
- Must be able to lift up to 60 pounds
How to Apply:
If you have the necessary experience and are immediately available, apply now for consideration!