Customer Support Associate
Location: Phillipsburg PA
Shift: 1 st Shifts Available
Pay: $24
About the Position:
As a Customer Support Associate you are obsessed with customer success: You are committed to a customer first approach and enjoy working with and advocating for customers. In this role you know the ins and outs of our business so you can assist customers with questions related to Flexport services and the full shipment lifecycle from factory floor to customer door! You will answer questions via phone, email, chat, and social media enabling customers to make effective use of our platform. In addition to the existing responsibilities, the Onsite Support Associate will now be immersed in a warehousing environment, requiring hands-on involvement in merchant support and warehouse operations. You'll be the frontline ensuring the highest standards of Flexport quality, quickly resolving issues and escalating when necessary. Adaptability is key as you navigate the dynamic nature of a fast-paced warehousing setting.This role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, evenings and may be asked to render overtime based on business needs.
Location and Placement:
- The position will be located in Phillipsburg, NJ
Shifts/ Shift code - CSA
- Work Hours:
- PRIMARY FULLTIME SHIFTS - 1 ST SHIFT @ $24/HR
- 7:00AM - 3:30PM MONDAY TO FRIDAY
- CASUAL Warehouse Attire
- Protective shoes: not required
Pay Range: 24.00
Key Responsibilities:
Learn how global trade works from the ground up and build the foundation for your career at Flexport, starting with customer support in warehouse operations.
● Be obsessed with customer happiness – no problem is solved until the customer is pleased with the outcome
● Follow Standard Operating Procedures (SOPs) and guided workflows - when in doubt about action to take, you will receive guidance from your Team Manager
● Be the “front line” in ensuring the highest standard of Flexport quality when customers contact us. You solve their issues quickly and escalate issues as needed
● Maintain quality communication metrics and uphold Flexport's customer service standards
● Be able to adapt to new technology and can thrive in a fast-paced environment
● Be able to properly prioritize and manage a large volume of tasks with an excellent attention to detail
● Have a strong orientation towards working smarter and adopting best practices and standardization
Qualifications:
At least a High school diploma with at least 1+ years of customer service or operations support experience
● Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base
● Effective communication both verbally and in writing (English)
● Teamwork and relationship building skills
● Problem-solving capabilities
● The courage to challenge the status quo when logic and reason require it. See
something broken? Fix it
● Flexibility - things change around here. FAST.
● Ability to lift 40lbs
If you have the above experience and are immediately available, please APPLY NOW for consideration.
Questions? Please contact Diana Devers our onsite Recruiter @ 908-368-8228. You can also come to Flexport for a walk-in interview between 9am and 4pm at 3000 Rand Blvd. Phillipsburg, NJ please go to door 12 and report to Security.
ISS is an Equal Opportunity Employer.