As an Account Manager, you will have direct ownership and control of all client relations, recruiting and operations functions for client sites that operate in a 24/7 model.
You’ll manage the local relationship with our distribution center client and internal staffing teams. You’ll foster close relationships with centralized business support units .
To be successful in this role you’ll need to be data driven with strong customer focus and experience with workforce teams of 100+.
What You’ll Bring:
Strong operational leadership experience in a high-volume warehouse, distribution center, or e-commerce environment, including management of a large hourly workforce. Experience managing temporary or contingent associates is a plus. Success requires strong client relationship skills, a metrics-driven approach, and the ability to adapt quickly, exercise sound judgment, and make strategic decisions as business needs change.
What You’ll Do:
Lead operations in a 24x7 enviornment, aligning staffing levels, team performance, and service delivery with client volume, productivity expectations, and changing business priorities.
Hire, train, coach, and manage client-facing managers and hourly staff supporting recruiting and onsite operations. Build accountability through clear expectations, regular feedback, and development plans.
Build strong relationships with client leaders through daily communication, proactive problem-solving, and a thorough understanding of their operational goals.
Monitor and analyze key performance indicators, including fill rates, attendance, turnover, productivity, overtime, and client satisfaction. Translate results into clear action plans with measurable outcomes.
Anticipate staffing gaps, volume fluctuations, and operational challenges. Make timely, informed decisions about workforce deployment, recruiting priorities, and resource allocation.
Remain nimble in a fast-paced environment, adjusting plans quickly while balancing immediate operational demands with long-term client and business objectives.
Own recruiting, onboarding, onsite support, and associate engagement programs to maintain a dependable workforce and improve retention.
Evaluate recruiting pipelines and community outreach results to ensure hiring activity supports client demand across locations.
Establish consistent operating procedures across sites while adapting execution to each client’s requirements.
Conduct regular client business reviews, presenting performance trends, addressing concerns, and recommending improvements that strengthen service and the partnership.
Partner with HR on employee relations, performance evaluations, and corrective action, up to and including termination.
Collaborate with recruiting, HR, safety, and other support teams to resolve issues, interpret data, and drive continuous improvement.
Reinforce safety expectations and ensure teams follow client workplace policies and established procedures.
What you'll need:
- Minimum of 4-years of progressive experience in leadership roles with P & L responsibilities, in a warehouse, e-commerce, manufacturing environment with client facing responsibilities of 100+
- Fluent in Spanish/English (reading/writing/speaking) strongly preferred
- Experience managing an hourly workforce in a warehouse environment
- Experience with Bullhorn strongly preferred
- Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
- Strong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process and lead standard work.
- Advanced Microsoft Office skills
- Travel may be 25% + based upon business needs
- Adhere to all client and ISS business ethics codes
Physical Demands:
At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything from driving commercial machinery, directing facility parking, working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.